Cancellation & Refunds
Our policy on cancellations, changes, and refunds.
Last updated: March 2026
1. Overview
EBOSS Group, LLC is committed to client satisfaction in every engagement. We understand that circumstances can change, and we aim to handle all cancellation and refund requests fairly and transparently. This policy outlines our approach to cancellations and refunds across each of our service areas. If you have questions about a specific situation not addressed here, please contact us directly.
2. Consulting & Software Services
For strategic planning consulting and custom software development engagements:
- Projects may be cancelled at any time with written notice to EBOSS Group.
- All work completed prior to the cancellation date will be billed at the agreed rate or prorated from any fixed-fee agreement.
- Deposits are non-refundable once work has commenced on the project.
- Any outstanding balance for completed work is due within the payment terms stated in the service agreement.
EBOSS Group will provide documentation of all work completed at the time of cancellation upon request.
3. Branding & Design Services
For logo design, brand identity, and marketing material design projects:
- Cancellations submitted before any design work has begun are eligible for a full refund of any deposit paid.
- Once design work has commenced — including initial concept exploration, research, or drafts — deposits are non-refundable.
- Completed deliverables that have been reviewed and approved by the client are non-refundable, regardless of subsequent changes in direction or preference.
- Revision requests within the scope defined in the service agreement will be honored at no additional charge.
4. Promotional Products
For branded promotional products including business cards, rack cards, pens, tote bags, banners, and other custom-printed items:
- Due to the custom and personalized nature of branded products, orders that have entered the production phase cannot be cancelled or refunded.
- Orders cancelled before production has begun are eligible for a full refund of any deposit paid.
- If a product arrives with a manufacturing defect or does not match the approved proof, EBOSS Group will work with the vendor to arrange a replacement or appropriate remedy.
Please review all proofs carefully before approving production. Once production is approved, changes cannot be made.
5. AED Products
AED (Automated External Defibrillator) orders are subject to the cancellation and return policies of the authorized manufacturer or distributor through which the purchase is fulfilled. EBOSS Group will facilitate any eligible returns or exchanges in accordance with those policies and will communicate the applicable terms at the time of purchase. Please contact us as soon as possible if you need to cancel or return an AED order.
6. Requesting a Cancellation or Refund
All cancellation and refund requests must be submitted in writing. To initiate a request, please email us at info@ebossgroup.com and include the following information:
- Your full name and organization name
- A description of the service or product order in question
- The reason for your cancellation or refund request
- Any relevant order or invoice numbers
We will acknowledge your request within 2 business days and work with you to reach a resolution.
7. Processing Time
Approved refunds will be processed within 10 business days of approval. Refunds will be issued via the original payment method when possible. EBOSS Group will notify you once a refund has been processed. Please allow additional time for the refund to appear on your bank or card statement depending on your financial institution.
8. Contact Us
For any questions about this policy or to submit a cancellation or refund request, please contact us:
EBOSS Group, LLC
Email: info@ebossgroup.com